Questions?
We're here Mon–Fri, 9am–6pm PST — usually respond within a few hours.
Contact us
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FAQs
Have Questions? We're Here to Help!
Shipping and delivery information
Do you offer free shipping?
Yes! we offer free standard shipping on all u.s. orders.
How long does shipping take?
Most orders ship within 2–4 business days. Once shipped, delivery typically takes 2–5 business days within the u.s.
Payment options and buy now, pay later
Do you offer payment plans or buy now, pay later options? Yes! We partner with Klarna, Shop Pay, and Affirm to offer flexible installment options at checkout — so you can buy now and pay later, interest-free.
Ring sizing and exchanges
How do I find my ring size?
We recommend using our online size chart or visiting a local jeweler for the most accurate measurement. If you're still unsure, feel free to reach out — we’re happy to help!
Do you offer resizing?
Because of the unique materials we use, resizing isn’t always possible. However, we do offer a one-time size exchange within 60 days of delivery with a $25 fee
Custom rings and materials we use
Can I request a custom ring?
At this time we are not taking custom orders please check back as this may change in the future
Are your rings made with real meteorite and dinosaur fossil?
Yes we use materials verified by suppliers
Customer support and response time
How can I contact you?
You can reach us via live chat or email — contact@boldandrustic.com.
What are your support hours?
We’re available Monday to Friday, 9am–6pm (PST). We usually reply within a few hours during business hours.